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Loss of mobile phone

Nowadays everybody likes to be flexible and mobile. People use their mobile phones for texting, taking and exchanging pics as well as searching for information on the internet in the same way like at home.
  • You need your phone number, your SIM card number and and your customer number for blocking your mobile phone.  
  • Report the loss of your mobile phone to the police.
  • Therefore you need the purchase contract, product description and the IMEI (International Mobile Station Equipment Identity) number which is always important for stopping a stolen phone from accessing the network and matching your phone in case of a loss or a crime.  
  • If your mobile phone is stolen, call your network provider as soon as possible and ask them to blacklist the phone using its IMEI number.
  • A time delay can become really expensive.  
  • Think of getting a copy of the police report form for your insurance company. 

provider  phone number 

 +49 1803 30 22 02

D2 Vodafone 

 0800 1 72 12 12


 0800 1 09 01 11


 +49 177 10 00

How to avoid losing your mobile phone

  • The police recommend to change the PIN (Personal Identification Number) as well as the mailbox code.
  • Activate the device code in order to prevent unauthorized persons from using your mobile with someone else's mobile phone card.
  • Do not leave your mobile and its card unattended.
  • If you leave it unattended, switch your mobile off with having the PIN code activated at least.
  • Do not take the PIN or PUK (Personal Unblocking Key) down - neither on your mobile nor on the card. Keep the numbers in a safe place.
  • Each mobile has its unique identification number (IMEI). Take it down. This 15-digit serial number  is usually found printed inside the battery compartment of the phone, but can also be displayed on-screen on most phones by entering *#06# on the dial pad, or in the settings menu on smart phone operating systems.
  • When activating your mobile for the first time do not switch off the PIN or PUK tests preset by the provider. This increases the risk of unauthorized use.

What to do if you find someone else`s mobile phone...

If you find someone else`s mobile, you are kindly asked to return it at a police station or lost property office even if it causes some more trouble. You would definitely be as happy as the owner of the mobile that you have returned if they returned your mobile. If you keep or use such a phone, you could even face an accusation of withholding and embezzling a find. 




Emergency call

Command Centre

In urgent cases please dial our emergency call number 110