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Loss of debit or credit card

Lost and stolen debit and credit cards are more frequently used for the direct debit procedure.



In order to prevent such faud actions the police transfer the data of your debit card to a trading companies` file. Therefore you are required to report the loss or theft of your card to a local police station or oline. Lost or stolen debit cards have to be blocked as soon as possible in order to prevent misuse.
  • Keep the PIN and your cards seperately. 
  • Do not write down the PIN. Keep it in mind. 
  • Lay criminal charges.

blocking debit / credit cards Telefon    
debit cards   +49 1805 021 021
American Express  +49 69 97 97 10 00
Mastercard (only Germany)
- international (reverse charge call)
 0800 8 19 10 40
+1 636 7227 111
VISA-Card (only Germany)
- international (reverse charge call)
0800 811 8440
+1 410 581 9994
Diners Club  +49 1805 07 07 04

All information is subject to change.

How does it go on?

  • The local police station will deal with your case even if you report the loss or theft online.
  • In case of any further questions you may be informed and summoned again as a witness.
  • You will be reimbursed your expenses.


Emergency call

Command Centre

In urgent cases please dial our emergency call number 110